By Dickson Chu, CEO, Copper.
The good restaurant business staffing scarcity is nearly all anybody can speak about within the business today.
Staffs are stretched skinny, longtime service business workers are leaving to pursue different strains of labor, and even probably the most well-known restaurant chains have to supply perks like signing bonuses to draw new expertise. Staffing ranges have gone down, however diner expectations haven’t. What’s extra – Extra persons are beginning to eat out extra usually.
A February 2021 survey of 21,000 diners throughout North America performed by OpenTable and the James Beard Basis revealed that:
- Greater than half – 54% – are planning on consuming out at least one time per week this yr.
- 31% are consuming out as usually as they did previous to the onset of the pandemic.
- 33% deliberate to succeed in these ranges sooner or later between April and September.
That is creating extra alternatives to please – or disappoint.
The excellent news is there are answers on the market that may allow you to overcome staffing shortages and run a leaner, extra environment friendly operation that lowers your current workers’s stress ranges whereas serving to you meet diners’ excessive expectations. That’s as a result of even pre-pandemic instruments have been being developed that automate numerous steps of operating a restaurant, from ordering to stock administration to level of sale.
Listed below are 4 options that you may implement at the moment that can assist you get extra out of your operations:
#1: Contactless Funds: Copper
Your workers’s time is extremely precious today. A technique you possibly can assist them function extra effectively is by implementing Copper’s POS-agnostic contactless fee system to present diners extra management over once they pay the examine.
Right here’s the way it works: A safe QR code is printed on the underside of a receipt. When the diner signifies they’re prepared, your server can drop the receipt off at their desk and the diner can then pay at their leisure. This reduces the period of time your workers has to spend going forwards and backwards checking to see if the diner is able to pay, taking their fee to the purpose of sale system, and returning to the desk. By permitting diners to pay at their very own tempo, you’re empowering your workers to deal with different duties or serve extra prospects. You’re additionally rising the tempo at which tables flip over, permitting you to serve extra diners and generate extra income whereas on the similar time giving these diners extra management over their expertise.
#2: Stock Administration: MarketMan
MarketMan is an all-in-one stock administration answer that helps your workers preserve monitor of nearly every part in a single location in actual time.
Right here’s the way it works: This cloud-based answer helps eating places run extra effectively by permitting workers to trace stock ranges and alerting you to when it’s time to reorder sure components so that you simply don’t run the chance of disappointing diners by having to inform them their favourite meal isn’t obtainable. MarketMan’s answer additionally helps you cut back waste and optimize your ordering course of whereas providing you with clear insights into how a lot you’re spending on every ingredient.
#3: On-line Ordering and Loyalty: HungerRush
HungerRush is a multifaceted digital and cellular advertising and marketing instrument that unifies all of your ordering channels, permitting diners to order how and once they wish to.
Right here’s the way it works: HungerRush’s ordering instruments embody a customizable on-line and cellular ordering platform that makes it simple so that you can take on-line orders no matter how a buyer needs to position them. Its synthetic intelligence powered textual content ordering that enables your diners to easily textual content their order to you immediately from their smartphone. HungerRush additionally lets you construct stronger relationships together with your prospects by creating personalised loyalty packages. This helps you generate repeat enterprise and keep high of thoughts with them once they’ve obtained a craving.
#4: Operations: Restaurant365
The Restaurant365 platform permits you to streamline your entire back-office operations, together with accounting, HR, scheduling, and extra.
Right here’s the way it works: Restaurant365 takes the guesswork out of operating what you are promoting by permitting you to higher monitor your operational efficiency, rent and onboard workers, and optimize your staffing ranges so that you’re by no means caught flat footed. Its cellular app permits operators to entry all this knowledge from wherever, serving to any operation run extra easily and effectively.
ShiftPixy is a platform that helps unbiased contractors choose up shifts in all types of companies, together with restaurant and hospitality. Staff register on the platform after which get notified of part-time work of their area.
Right here’s the way it works: ShiftPixy is a two-way system. Restaurant operators signal as much as record shifts that want protection and employees signal as much as discover versatile part-time jobs based mostly on their work and coaching expertise. The platform additionally helps people who find themselves managing a number of part-time gigs keep organized, manages taxes and even provides them entry to well being advantages.
Concerning the writer :
Dickson Chu is CEO of Copper, a contactless fee processing system for the Meals and Beverage business. Mr. Chu has greater than 30 years of expertise in fintech, together with stints at PayPal, Google, and Citi.